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  • CaseConnect™ - LawPlus's unique online tracking system, allowing you and anyone you authorise, to trace the progress of your case 24 hours a day 7 days a week, 365 days a year
  • Email updates in real time
  • Real time SMS updates to your mobile phone
  • Quick response email helpdesk daily during the working week. We aim to reply to queries within the hour. More complicated questions may take a little longer, though never more than 24 hours
  • Your own personal contact at the firm
  • Direct telephone line to the firm
  • Email address of the firm
  • Text address of the firm
  • Quality Assurance - all LawPlus?s solicitors are registered with the Law Society of Ireland.

<a name=3221></a>CaseConnect&trade;

CaseConnect™ is Lawplus?s unique online tracking system, allowing you and anyone you authorise, to trace your case progress 24 hours a day, 7 days a week, 365 days a year. Login to your file at any time with the user name supplied when you instruct us. LawPlus will update your case file whenever an important milestone is reached. We will add any additional comments that we feel may help you understand at what stage the transaction is at, and also to prompt for a return of information. If the other party is holding up the transaction in any way you will also be able to see this from CaseConnect™.

 

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<a name=3222></a>SMS updates to your mobile phone

Each time a milestone is reached, CaseConnect™ will send an SMS update to your mobile phone. This will be a brief explanation of the stage reached and will remind you that there is a much more detailed explanation in the email sent concurrently with the SMS. To receive SMS updates, you can register online once formal instructions have been returned to the firm.

 

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<a name=3223></a>Email updates

CaseConnect™ provides you with an email update every time your case progresses through a milestone. This email will give fuller details regarding your case progression and anything that can be done by you to help the process along. These email updates will be sent automatically.

 

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<a name=3224></a>Quick response email helpdesk

The quick response email helpdesk is available to clients, Monday to Friday between the hours of 11am and 4pm (excluding bank holidays). LawPlus aims to respond to all queries within the hour. Otherwise queries will be dealt with when the helpdesk is next open. Complicated questions may take a little longer to resolve, but a reply should never take longer than 24 hours. LawPlus staff would ask that you only contact the email helpdesk for queries that cannot be answered by exploring the LawPlus website.

 

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<a name=3225></a>Free call back

If you feel our email response has not sufficiently answered your query, there is a free call-back service. You should email us with as much detail as possible, so LawPlus can prepare a response before telephoning you. We do not charge for this service, and try to make sure that you talk to the same person each time we call you.

 

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<a name=3226></a>Your own contact at the firm

You will have your own contact at the firm, who will answer any questions you may have regarding your case file. Before you contact the firm, it is recommended that you check the LawPlus website to see if your query has already been covered there. You should also login to CaseConnect™ to see if there are any updates on your file. Remember that within CaseConnect™ there is a comments box, which the person dealing with your file will use as their main contact with you. Please read the progress reports in the email updates very carefully as sometimes you will need to send something to the firm for us to proceed further. Additionally there may be a third party delay such as waiting for specific documents. Please only telephone if you really cannot make contact any other way.

 

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<a name=3227></a>Direct telephone line

You will have a direct telephone line to LawPlus. The people you talk to will be familiar with your file and able to answer your questions.

 

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<a name=3228></a>Email address of firm

You will be provided with the email address of the relevant solicitor or legal executive dealing with your case. Although all firms promise to answer emails as soon as is reasonably practicable, you may not get quite the same response that you do from LawPlus, but it should still be within 24 hours.

 

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<a name=3229></a>Quality Assurance

All practitioners in LawPlus Family are experienced family law professionals. All are forward-looking and embrace new ideas and technologies that allow us to expedite the family law process for you. We are regulated by the Law Society of Ireland and we operate a Code of Practice that ensures full compliance with Law Society Practice Directions and relevant legislation.

 

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<a name=3230></a>Peace of mind

In conjunction with the quality assurance guarantee, you have the peace of mind of knowing that any solicitor who cannot adhere to the LawPlus code of practice or is found to contravene this code will immediately be removed.

 

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<a name=3231></a>A phone call &/or initial letter posted TODAY

If we retrieve your instruction from our database before 3pm during the working week, you will receive a phone call &/or initial letter from LawPlus posted TODAY. Otherwise your initial letter will be sent out the next working day.

 

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